Effective Date: [15/09/2024]
At DigitalBluePrint , we strive to ensure customer satisfaction with our digital products and services. This Refund Policy outlines the circumstances under which refunds may be granted. By purchasing our services or products, you agree to the terms stated below.
1. General Refund Policy
- Due to the nature of our digital products and services, all sales are generally considered final once the product has been delivered or the service has been initiated.
- We do not offer refunds for downloadable digital products once they have been accessed or downloaded, except in cases where the product is defective or not as described.
2. Eligibility for Refunds
- Digital Products: Refunds may be considered for digital products only in cases where:
- The product was not delivered as described.
- The product was found to be defective or corrupted and cannot be accessed as intended.
- Services: For services like SEO or content creation, refunds will be considered only if:
- The service has not yet commenced.
- The service cannot be provided due to reasons on our end.
- Subscription Services: If you have purchased a subscription-based service, you may cancel the service at any time. Refunds for subscription fees already paid will not be provided unless required by applicable law.
3. How to Request a Refund
- To request a refund, please contact our customer support team within 14 days of your purchase.
- Provide your order details, including the date of purchase and the reason for requesting a refund.
- Requests will be reviewed and processed within 7-10 business days of receipt. If approved, the refund will be credited back to the original payment method.
4. Non-Refundable Circumstances
- We do not offer refunds for:
- Products that have already been accessed, downloaded, or used.
- Services that have been completed or partially completed.
- Issues arising from the customer’s failure to provide accurate or complete information.
- In cases where services or products are provided according to the specifications agreed upon, refunds will not be granted.
5. Chargebacks and Dispute Resolution
- If you are considering initiating a chargeback, please contact us first to resolve the issue.
- We reserve the right to dispute any chargeback if we have provided the services or products as described.
6. Changes to This Refund Policy
- We reserve the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting to the Website. Your continued use of our services following any changes constitutes your acceptance of the updated policy.
7. Contact Us
- If you have questions regarding this Refund Policy or need further assistance, please contact us at:
- Email: contact@DigitalBluePrint.store
By purchasing our digital products or services, you acknowledge that you have read and understood this Refund Policy.